Overview
Account Manager/Corporate Jobs in London – England – UK at Travel Trade Recruitment
Title: Account Manager/Corporate
Company: Travel Trade Recruitment
Location: London – England – UK
Category: Management
Position: Account Manager (Corporate Travel)
Are you an experienced Account Manager? Do you have experience within the Travel / Corporate Travel Industry? We have the role for you!!
All potential candidates should read through the following details of this job with care before making an application.
We are working with a reputable Travel Group, who are looking for an Advisor Success Manager to join their team, based in the heart of London.
As an Advisor Success Manager, you will be critical to the professional development, growth and retention of the companies’ leisure advisors and clients.
You will
be responsible for the onboarding of the leisure Advisors, and be their customers account manager supporting the Independent Advisors by using your data insight, industry knowledge, depth of understanding of the resources provided by the company and travel technology to consult and apply best practices, improve workflow, improve adoption of tools, identify incremental revenue opportunities, and develop short- and long-term business plans.
Job Responsibilities:
• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone, calls, emails and in person meetings
• Develop personal, solid, consultative relationships with each Independent Advisor within your portfolio.
• Intimately understand each Advisor’s business drivers to be able to develop tactical strategies for growth
• Design deliverables to keep Advisor and their clients engaged. Deliverables include portfolio reviews, technology, travel tool & professional development
education
, best practice consultation and application and business plan development and execution.
• Acts as a Trusted Mentor/Coach to the Advisor in both travel and ‘non’ travel related business initiatives
• Communicates regularly with portfolio to keep advisors abreast of critical business/industry updates that impact their business
• Meets Head of Contracting and Tour Operations to assess portfolio by reviewing IC productivity to ensure that Cost to Serve goals are met and resources are effectively distributed. Develop sunset strategies and offboard Advisors as needed. Alternately, develop growth strategies for emerging ICs
• Collaborate with Head of Contracting and Tour Operations to advocate and support the company strategies
• Along with Head of Contracting and Tour Operations, provide proactive
process improvement
& scoping of new opportunities for ICs to allow for organic growth and expansion. Develop connections with key stakeholders when appropriate
• Proactively monitor revenue activity, analyze volume trends, and create recommendations based on
financial analysis
and Advisor feedback.
• Ensure issues, problems, triage items are handled in a timely manner by appropriate support areas so that Advisor can focus on booking travel and developing business. Assisting advisors in navigating the support departments will be a core focus for this role.
• Identify areas of confusion or ineffective processes for improvement within support departments of the business processes
• Regularly provide inputs into internal CRM on advisor activities, challenges, areas of opportunity for broader
leadership
insight
…
