Overview
Addetta/o alle pulizie a bottanuco (bg) Jobs in Bottanuco at Archimede SpA
Team Lead –Sales Support Hard Asset
As the Team Lead –Sales Support Hard Asset, you will lead a team of Sales Support professionals and ensure we are delivering optimal support to the sales process, from application up to (But not including) contract activation You will be responsible for overseeing the process and systems associated with Sales Support in addition to the general performance management of the team, ensuring all SLAs and performance goals are met. This team is tasked with completing quick and accurate documentation preparation, (including the required AML activities), and distribution. This position will interact with internal and external clients in order to facilitate the successful onboarding of new business.
Day to day:
Lead a team of Sales Support Analysts and providing guidance in their day to day functions, including assisting with resolution of escalated contract issues
Mentoring and development of team members through coaching, monitoring of activity, and ensuring adherence to all DLL policies, practices, and procedures
Performance Management responsibilities, including development and execution of DLL Core Values with members, administration of timekeeping duties, and performance appraisals
Manage and process transactional aspects of the Structured Sales Support workflow from Application through preparation for of Contract Activation.
Ensures that Sales Support Analysts are proactively supporting the External Sales and Inside Sales team with administration while commercial teams focus on origination.
Work with your team and other leaders to improve processes and performance through Continuous Process Improvement methods
Assist with system enhancement testing and implementation when needed
Act as Department liaison on matters involving other areas of the company
Maintain high-level understanding of the vendor programs and all processes
Receive and, when necessary, handle customer queries
Analyze the client intentions/needs in close cooperation with sales and translate the client’s needs into a correct and timely solution
Able to estimate opportunities and threats with customers/vendors in close cooperation with sales, in order to maximize and optimize financial results
Execute non-standard activities to ensure correct handling, implementing and output of incidents and exceptions
Essentials:
Bachelor’s degree a plus (or comparable business experience)
Experience in a team leader role, including performance management and coaching
Basic knowledge of accounting, processes and systems
Industry knowledge Hard Asset
Primarily focused on supporting the operations process in liaison with Operations
Character of interaction with others is mostly instructional or informative
Ability to think within the operational rules, regulations and processes and make recommendations on improvements wherever applicable
We offer
Two working days per year volunteering for a local charity.
Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs.
Good to know:
Deadline for application: 23 March 2024
The selection process may involve an assessment.
Applications via email will not be reviewed. Please apply online via our career website.
Job Reference: DLLIT00102
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Title: Addetta/o alle pulizie a bottanuco (bg)
Company: Archimede SpA
Location: Bottanuco
