Overview
Automotive Technical Support Specialist Jobs in Milton Keynes – England – UK at DiverseJobsMatter
Title: Automotive Technical Support Specialist
Company: DiverseJobsMatter
Location: Milton Keynes – England – UK
Category: Customer Service/HelpDesk
JOB DESCRIPTION
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
About
The Role
An
exciting
opportunity has arisen for an Automotive Technical Support Specialist within our team due to an internal
promotion
. Reporting into the Technical Support Team Manager, this is a full time permanent position and will be in based in Milton Keynes.
What you could be doing:
• Essentially providing our Group network (all 6 brands) with high quality technical support/resolutions via group approved contact systems and software (DISS/ODIS), remote diagnosis or dealer on site visits, all as a result of a technical enquiry.
• Taking ownership of information and guidance provided with a
customer centric
approach whilst meeting group global targets for quality and response.
• Proactively drive case resolution by either remote support or
hands-on
repair guidance/coaching collaborating with the Customer Service Centre, Technical Service Centre, brands, factories and National Learning Centre to ensure
customer satisfaction
/ resolution.
• You’ll identify and influence
process improvement
to ensure our deals are suitably supported on determining the best options for our customers and ensuring the most efficient solution is driven through proactive measures and technology.
Skills & experience
you can bring to the role:
• Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs
• Ideally a High Voltage Expert qualification but minimum requirement of Master Technician qualification
• Excellent computer/
analytical skills
to troubleshoot issues
• Strong
communication skills
to relay information effectively at all levels
• Highly motivated self-starter able to work on own initiative with a desire to resolve a variety of technical issues at one time, providing world class
customer satisfaction
• Focus on
prevention
as well as cure and able to work independently as well as within a
collaborative team
structure.
• Full UK driving licence
What can be offer you?
Along with a
competitive salary
, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, hybrid working, additional training, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
We combines experts from across the business into one function, focusing on different areas of our aftersales proposition. Every day is different, often requiring lots of cross-team working and
collaboration
, with
problem solving
how to deliver the best experience for our customers once they are owners of one of our vehicles. Decisions have a quick and direct impact on our proposition, and have a major impact on the success of our business;
from both a reputational and financial perspective.
