Overview
Call Centre Associate/Savings Jobs in Basingstoke – England – UK at Castle Trust Bank
Title: Call Centre Associate/Savings
Company: Castle Trust Bank
Location: Basingstoke – England – UK
Category: Customer Service/HelpDesk, IT/Tech
Position: Call Centre Associate (Savings)
“I am never bored working for the Savings team, they are a fun and interesting group of people, and everyone helps each other out if there are challenges. Senior Managers strive to get to know everyone in person, value you as an individual, and if you do a good job – it will be recognised!”
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to
apply today
.
“I have worked at Castle Trust Bank for 5 years and can honestly say no other employer has cared as much about their colleagues as they do here. Everyone is friendly and happy to help, especially in the Savings team. Being a small team works to our advantage allowing us all to get to know each other and have a laugh.
We all chip in to help each other and are also quick to celebrate everyone’s successes.”
Like the sound of what some of our colleagues say? We are recruiting for our Savings Call Centre team here at Castle Trust Bank.
The opportunity
Joining the Saving Operations team, you will play a key role in supporting our customers by providing them with
exceptional service
when they call in by telephone enquiring about our savings products, talking them through complex savings processes to help them better understand our products and services.
You will
provide support to customers wishing to open accounts, assisting them with the administration of this process by telephone. In addition, you will be responsible for the ongoing management and maintenance of customer accounts, ensuring their queries are answered effectively whilst maintaining a positive Castle Trust Bank brand at all times.
This is a full-time role based from our Basingstoke office, hours are Monday to Friday 09:00 to 17:30.
What we are looking for in you….
What is important to us is that you have proven experience working in a customer service setting dealing with customers in a telephony environment and used to taking a volume of calls every day. If you have previous experience in financial services then this would be an advantage, however this can be taught. What is more important is that you have a
positive attitude
with a passion for supporting and helping people and delivering a first-class customer experience.
What is equally important is that you are self-motivated whilst being comfortable working well as part of a team with the ability to pay meticulous
attention to detail
. The role is varied; therefore, you will need to be comfortable in prioritising your tasks effectively and completing them proactively. Our environment is constantly evolving; therefore, it is also important that you are comfortable with adapting to change.
You will
need to be confident working with various computer systems; therefore, it is desired that you have a good understanding of Microsoft Office products.
What’s in it for you…
As well as a
competitive salary
, we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave …
