Overview
Claims Operations Manager Jobs in UK at Hastings Direct
Title: Claims Operations Manager
Company: Hastings Direct
Location: UK
Category: Remote / Online
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Claims Operations Manager page is loaded Claims Operations Manager Apply locations Leicester Bexhill time type Full time posted on Posted 2 Days Ago job requisition
Welcome to Hastings Direct – From our Group HR Director Pam Angel
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4
Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeat
HD – we really hope you like what you see, and you’ll join us to share in the success of theexcitingchapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.
Job Details
Developing a high performance culture within your team through clear direction and providing the relevant coaching and support to your Team Leaders to ensure they are enabling expected performance and behaviours
Accountability for the overall outcomes of the department and the delivery of new processes and ways of working with your area
Utilising data to seek and understand emerging trends/issues and look for solutions, understanding how this data can help us to act on risks, as well as demonstrating acontinuous improvementmind-set and effectiveproblem solving
Driving efficiencies through managing productivity, costs and value added activities and truly driving first contact resolution
Leading a team efficiently, ensuring management processes are in place and celebrating success and creating a winning environment within your team – rewarding and recognising colleagues for the great work they do!
Building winning relationships with key stakeholders tosupport youin exceeding your objectives and account abilities and partnering with wider claims/HD stakeholders to resolve business, customer or commercial issues
Skills we would love you to have
Proven track recordof leading high performance teams (including performance management) in a contact centre/operational environment
Strong operational skills – passion for delivering great results through colleagues and enabling the right customer and commercial outcomes
Strategic thinking – able to set a vision to gain and maintain competitive advantages
Any claims experience is a bonus, but not essential for the right person
What we offer
Join us and you’ll find a different way of doing things. We call it the 4
Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty ofrecognitionand rewards, and the…
