Overview
Client Service Officer Jobs in Paris (75) at Deutsche Bank
Description complète du poste
Client Service Officer
Job ID:R0325991
Full/Part-Time:Full-time
Regular/Temporary:Regular
Listed:2024-04-23
Location:Paris
Position Overview
Job Title :Customer Service Officer
Location : Paris
Corporate Title : Assistant Vice President
Details of the role and how it fits into the team
Client facing job. The Customer Service Officer is responsible to ensure an excellent service to a portfolio of clients on a global or Cross Regional basis, by proactively reviewing, monitoring and improving the service levels, building a good understanding of the clients’ business as a basis for consultancy on new business and prioritizing issues in day to day business.
To fulfil the role as the clients advocate within the global Cash Management organization, the Customer Service Officer will act upon client inquiries or escalations, to resolve them by taking ownership and revert with a final response. Take care of client satisfaction so that it is easy to do business with DB and service is the reason to stay.
Your key responsibilities
Main role and responsibilities (including, but not limited to):
Management of a personal portfolio of selected clients, providing a dynamic, sensitive & professional contact point and coordinator for all their day-to-day service needs
Respond to account / transaction related inquiries and provide solution in close coordination with internal departments or other Implementation and Service units abroad
Liaise closely with global & regional Cash Management Implementation, Sales, Product Management and service teams in a dynamic international environment
Work in close collaboration with Sales to ensure optimal client coverage around daily service needs
Organize and lead (international) meetings on issues and escalations that impact client’s Cash Management operations. Take responsibility/ownership for the identified issues until a successful resolution is implemented
Act as liaison and end to end escalation point between client and respective business units within DB and develop Contingency plans for clients if applicable
Monitor important transactions (netting rounds)
Responsible for billing reviews.
Identify cross-selling opportunities and to liaise with Sales about further follow-up
Responsible for updating standard operating procedures (formal/informal processes)
Initiate, coordinate and monitor service improvements and efficiencies (i.e. inflow reduction) that benefit the client and/or the bank by actively liaising with responsible stakeholders
Act as liaison with the ‘other dynamic Client Deal Team members. During the handover phase to Customer Service lead the Client Deal Team, arrange and chairs (client) meetings, such as the kick-off and status meetings, but also internal meetings with stakeholders, e.g. Sales, Implementation and Coverage team
Your skills and experience
Bachelor degree or apprenticeship in banking or equivalent
Strong client focus
Strong interpersonal and communication skills
Analytical, decisive and problem solving skills
Flexibility and willingness to work autonomously
Ability to withstand stress, organize and set priorities to meet deadlines/targets whilst remaining responsive, calm and attentive to client needs, proactive mind-set
Native in French and fluent in English is mandatory,
Good knowledge of Microsoft Office tools Word, Excel, Pow…
Title: Client Service Officer
Company: Deutsche Bank
Location: Paris (75)
Category:
