Overview
Customer Care Representative – English & Italian- Internship / Stage Jobs in Monaco (06) at Platinium Group
Description complète du poste
Welcome to Platinium Group – one of the fastest growing companies in the ticketing industry. We offer world-class solutions to B2B clients and outstanding sport experiences to consumers all over the world for events in Formula One, MotoGP, Football, Motocross…
We operate out of offices in Monaco, Barcelona, Milan, Paris and Lviv and our mission is to help our clients succeed by maximizing the results of each event and provide the best product experience for consumers.
PG is always looking for smart engaged people who think different and want to change the world! We hire a multitude of profiles and personalities in the numerous fields we operate in and truly value the importance of team work. Dynamism and creativity fuel our growth and passion.
Responsibilities:
Responding to routine customer inquiries regarding the sports events organisation and services (e.g. how to purchase tickets on our website, inform about shipping/delivery dates, promotional offers, additional services…);
Work closely with the Event Management and Logistic Service to ensure delivery of tickets are done on time;
Conduct checks and validation procedures in order to secure the integrity of payment processes;
Handling and resolving customer complaints (e.g delivery delay or payment issues);
Required Skills & Experience:
Genuine interest in working with and helping customers
Perfectly fluency in written and spoken English & Italian, another language such as Spanish or German is a strong plus
Very good communication and organizational skills
Good team player, driven and pro-active
Strong problem-solving ability (e.g. identifying key issues and thinking throughalternatives, prioritizing and making things happen)
Be able to handle complaints and difficult situations with confidence
Job Type: Internship
Contract length: 6 months
Language:
English (Required)
Italian (Required)
Work Location: Hybrid remote in 98000 Monaco
Expected Start Date: 01/07/2024
Title: Customer Care Representative – English & Italian- Internship / Stage
Company: Platinium Group
Location: Monaco (06)
Category:
