Overview
Customer Consultant Jobs in Wakefield – England – UK at Virgin Money
Title: Customer Consultant
Company: Virgin Money
Location: Wakefield – England – UK
Category: Customer Service/HelpDesk
Job Description
Business Unit /
Team:
Stores Network
Salary range
:
£22,000 – £27,600 per annum DOE + red-hot benefits Contract Type:
9 Month FTC Live up to your potential
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Wakefield store has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you’re looking for!
What you’ll be doing… Welcoming our lovely customers to the Store Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process Resolving any queries customers may have with their banking Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution Working with awesome colleagues across our Stores and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in store and in the local community
We need you to have… Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers Great
communication skills
with a natural ability to engage and build rapport with lots of different personalities A flexible and
positive working
approach to suit customer needs and business demands Genuine enthusiasm to work with your team to achieve collective goals in a timely way A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news
It’s a bonus if you have but not essential… Some financial services experience Knowledge of banking products Working knowledge of Microsoft Office applications
Red Hot Rewards Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work,
wellness
and health assessments, and critical illness
Ability to
work anywhere in the UK (where the role allows) And there’s no waiting around, you’ll enjoy these benefits from day one.
Feeling insatiably curious about this role?
Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We’re all about helping you
Live a Life More Virgin , so happy to talk
flexible working
with you.
Say hello to Virgin…
