Overview
Customer Delivery Driver Extra Jobs in Dover – England – UK at Tesco Partners
Title: Customer Delivery Driver Extra
Company: Tesco Partners
Location: Dover – England – UK
Category: Transportation, Customer Service/HelpDesk
About the role
Availability Window Days From time To time Sun 13:00:00 22:00:00 Thu 19:00:00 23:00:00 Fri 19:00:00 23:00:00 Sat 18:00:00 22:00:00
Our Customer Delivery Driver rate of pay starts from £11.92 an hour; this increases to £12.65 for stores inside the M25 but excluding London Boroughs and is £12.85 for stores within Inner London – London Boroughs.Additional payments may also apply depending on location and skills.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to supportflexibilityfor our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
to read more.
Customers are at the heart of everything we do.
As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it’s about helping others and delivering great service, with a smile.
Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready tosupport youwhen you need them.
So whether you are looking forflexibilityto suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.
You will be responsible for
Delivering your part of our customer shopping trip by:
I ensurethe van and trays I use are clean and kept tidy/organised.
Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
Ensuring trays are washed as part of the tray wash process.
Loading the van as required, checking the van for roadworthiness.
Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
Taking care of products/deliveries as if they were my own.
Explaining to the customer that they will not be charged any more for their substitutions.
Delivering during the customers time slot.
Calling the customer before arriving at their property if early.
Calling the store/centre if running 30 or more minutes late.
You will need
Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
Acting quickly to respond to the changing needs of our customers and embracing change within my store.
Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
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