Overview
Customer Feedback & Quality Assurance Officer Jobs in Bristol – England – UK at Brighter Places
Title: Customer Feedback & Quality Assurance Officer
Company: Brighter Places
Location: Bristol – England – UK
Category: Customer Service/HelpDesk
We have anexcitingnew opportunity for aCustomer Feedback &Quality AssuranceOfficertojoin our teambased inBristol.
You willjoin us on afull time, permanent basis, working 37 hours per week. In return, you will receive a salary of£28,265per annum.
About our Customer Feedback &Quality AssuranceOfficerrole:
Are you looking for a place to belong and help others find their way home? We re looking for a Customer Feedback andQuality AssuranceOfficer to helpmake a differenceevery single day.
In this role you provide a customer focused and quality service in support of a robust Customer Feedback service, including timely coordination of complaints.
We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.
Key Responsibilities as our Customer Feedback &Quality AssuranceOfficer:
Deliver the complaints management process by ensuring effective logging of complaints, tracking responses and escalations, recording outcomes and collating required information.
Ensure all learning from complaints, customer comments and suggestions are agreed, captured and reported.
Produce a holistic overview of what customers are experiencing using insight from a variety of sources such as systems, customer feedback, colleague feedback, social media andquality assurancechecks.
Monitor external good practice and make suggestions as to how this can be incorporated within Brighter Places.
Support customer involvement and community development.
About our Customer Feedback &Quality AssuranceOfficer:
Experience of complaints handling/administration.
Knowledge and experience of working in a customer focused environment.
Experience of utilising data systems, processing data and updating records.
Experience of dealing with customers in stressful situations.
Great customer service skills.
Ability to communicate clearly and accurately with a wide range of internal and external customers.
Excellent IT skills and ability to use Microsoft Office packages.
Ability to put customer needs at the centre of service provision.
Can do attitude.
Keen eye for detail.
Resilient when handling conflict.
Determined to go the extra mile.
If you feel you have the skills and experience as ourCustomer Feedback &Quality AssuranceOfficer,then please clickapply today!
We are committed to equality,diversityandinclusionand positively welcome applications from all sections of the community.
