Overview
Customer Outcomes Analyst Jobs in Newcastle – England – UK at Newcastle Building Society
Title: Customer Outcomes Analyst
Company: Newcastle Building Society
Location: Newcastle – England – UK
Category: Finance & Banking
Position: Customer Outcomes Analyst (12 Months Fixed Term)
About the Role
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
We are excited to be looking for a Customer Outcomes Analyst to join our Customer Outcomes Department.
The Customer Outcomes Department is a centralised support, oversight and assurance team that sits within the Chief Customer Officer’s function.
The role is primarily responsible for providing assurance, through account level testing, of compliance with internal policies, key regulations, and the delivery of good customer outcomes.
About You
You will be someone who is looking for a new challenge, a self motived team player with an excellentattention to detailand have customers at the heart of everything you do.
You will have an understanding of risk based testing and monitoring activities including account level outcomes based testing.
You will have experience of completing journey testing and producing concise reporting which details value adding recommendations.
To have an understanding of mortgage and or savings, FCA regulation / guidance and customer outcome activities, with Consumer Duty being key.
About Us
Newcastle Building Society, the North East’s largest Building Society. Ourpurpose“Connecting our communities with a better Financial Future” inspires and directs our activities. As well as helping customers own their home, we’re also passionate about encouraging people to save and help them plan their finances.
The Society is amodernemployer that appreciates the demands ofmodernlife and the benefits associated with the role are geared for such. You can expect to be part of a flexible, professional, highly skilled team with great opportunities for self-development andcareer progressionwhere you can realise your potential and do your best work.
For full details along with a comprehensive breakdown of what we’re looking for, please download the role profile.
What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
A 35-hour weekly contract +flexible workingoptions
25 days holiday each year plus bank holidays (increasing with length of service)
Bonus Scheme (paid annually)
-On target 5%, up to 10% depending on performance
Colleague mortgage scheme and access to our financial advisors
Pension scheme – up to 9% employers’ contribution
Life assurance (4x salary) and income protection
Access to a range of wellbeing benefits
Electric car salary sacrifice scheme
Cycle to Work scheme
Above statutory family leave entitlement – 3 months full pay, 3 months half pay regardless of gender or route to parenthood
An extra day’s holiday for your birthday
The option to buy and sell holidays
Two paid volunteering days each year
A broad range of learning and development opportunities
Access to a range of high street and online discounts
Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
A wide range ofrecognitioninitiatives to recognise and reward great performance
Hybrid working – we welcome any discussions around where, how and when people work including part-time hours.
Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable yo…
