Overview
Customer Service Advisor Jobs in Paris (75) at Equans
Description complète du poste
Customer Service Advisor
Offer ID:
56104
Contract type:
Permanent
Schedule:
Part-time
Country:
United Kingdom
EQUANS is looking for a Customer Service Advisor to join our team on a permanent, part time and remote basis. The successful applicant will work Friday – Monday between the hours of 10am – 7pm. On offer is a competitive salary of £19,776 and benefits package.
What will you deliver?
Making customers and their needs the primary focus of your work
Interacting with customers by telephone to understand their problem by evaluating and analysing the symptoms of issues
Processing the information in response to their comments and clearly communicating solutions in a user-friendly, professional manner
Troubleshooting issues using the EVS CPMS
Sending remote commands using EVS software
Investigating billing queries and adjusting customer account balances where necessary
Following established processes and procedures and tailoring responses accordingly
Following up and making scheduled call backs to customers where necessary
Staying current with system information, changes and updates
Researching required information using available resources
Identifying and escalating priority issues
Record keeping – logging each call on EVS database
Performing related work and general administrative support as required
What can we offer you?
On offer is a competitive salary and benefits package, which includes;
24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app
Who are we looking for?
A genuine desire to deliver world class customer service
Excellent customer service skills.
Excellent verbal and written communication.
Positive, can-do attitude and approach
The ability to speak clearly and communicate certain technical aspects in simple language
The ability to establish rapport quickly with a wide variety of customers in a variety of situations
Effective questioning and listening skills
The ability to remain calm and polite when under pressure
Effectively deal with customers in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
Who are we?
EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and gove…
Title: Customer Service Advisor
Company: Equans
Location: Paris (75)
Category:
