Overview
Customer Service Associate Jobs in Newcastle – England – UK at Teleperformance
Title: Customer Service Associate
Company: Teleperformance
Location: Newcastle – England – UK
Category: Customer Service/HelpDesk, Language/Bilingual
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Are you looking for a rewarding career? Do you have a talent forbuilding relationshipswith people? If so, you’ve found the right place.
This role is fast paced andexcitingwhere each day is different! No boring repetition of going through the motions.
There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join ourStudent Loanscampaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student’s academic future with their finances!
Want to know more, here are the details:
– Job Overview –
THIS IS AN OFFICE BASED ROLE AND NOWORK FROM HOMEIS AVAILABLE
Role:Customer Service Specialist
Site:Gateshead – Tyne River House.The Watermark, Gateshead, NE11 9SZ
, United Kingdom
Contract:Permanent
Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 8pm Monday to Friday and 9am to 4pm on Saturday and Sunday. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required.
Salary:£11.44
Training:12 days training 9am-6pm. Training may include weekends. Full attendance is required.
Start Date:On going start dates from Monday 29th April, 3rd June, 10th June, 15th and 29th July (dates subjust to change)
:Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month).
A list of acceptable documents by address location can be found by accessing the links below:
Disclosure barring Service- England
Access NI Acceptable Documents- Northern Ireland
Disclosure Scotland Acceptable Documents- Scotland
Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer.
What does an average day look like?Now there’s a question!
A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.
You will start your day signing into your systems to make sure you are ready to take your first call of the day.
You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.
You will be working in afast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
What do we need from you?People skills and confidence in your PC skills!
A good attitud…
