Overview
Customer Service Coordinator Jobs in Bomporto, Emilia-Romagna, Italy at HAVI Italia
Title: Customer Service Coordinator
Company: HAVI Italia
Location: Bomporto, Emilia-Romagna, Italy
Your next Adventure:
HAVI is a distinguished global private company that stands as a leader in innovating, optimizing, and managing the end-to-end supply chains of renowned leading brands in the Quick Service Restaurants business.
Our commitment to excellence is reflected in our three distinctive business units: HAVI Supply Chain the heart of our operation; Stanley, an iconic brand globally recognized for its indestructible water bottles and The Marketing Store, specializes in crafting value-added, innovative, sustainable packaging solutions.
Here at HAVI Italia we manage the end to the end Supply Chain process of our clients: we hold full ownership of the goods and we are in charge of sourcing procurement, storage, logistics and transport, invoicing and post sales customer care and we strive every day to build an environment where our people thrive in sync with the needs of our clients.
People are the driving force behind our success, and we recognize the importance of developing, and retaining top talents. We foster a culture of continuous learning and growth, ensuring that our team is equipped with the skills needed to thrive in an ever-evolving industry.
In terms of sustainability, we go beyond rhetoric, actively addressing concrete initiatives to make a positive impact on the planet.
At HAVI, we take immense pride in our role as stewards of end-to-end supply chain excellence. Our commitment to innovation and sustainability not only enhances our branding but also underscores our dedication to delivering unparalleled service to our clients and making a positive impact on the world.
HAVI and its people are growing organically and steadily and that is exactly why we are looking for a proactive and motivatedCustomer Service Coordinatorto join our Customer Service Team.
Your next Role:
You will coordinate a Customer Service Team in order to solve issues, find solutions, support our clients and build a strong customer satisfaction.
You will be key point of reference for the Customer Service Team Leader and Customer Service Manager and you will also be involved in different challenging projects.
Your primary accountabilities will be:
Work with the Customer Service Supervisor in planning proper management of the area’s business and in achieving the set goals.
Coordinate operatively and monitor the Customer Service team in the management of client’s requests, ensuring an efficient process for their fulfillment.
Ensure proper order management with a view to achieving the highest level of customer satisfaction and meeting required standards.
Be the point of contact between Customer Service personnel and various department managers in case of operational issues
Support and lead any project activities related to continuous process improvement.
What you’ll need:
In order to be successful in this role you’ll need:
Bachelor’s degree in Economics and a strong passion for Customer Service
2-3 years in a similar role in moderately structured companies
Experience in Team Management in previous roles is a plus
Excellent knowledge of CRM and SAP systems and Microsoft Office Suite
Good level of English
Proactive & “can-do” attitude and Problem Solving skills
Outstanding Interpersonal Relationship Skills
Motivation and passion for the role
Strongly developed Teamwork and Leadership skills
We look forward to your application and to have you o…
