Overview
Customer Service Operations Specialist Jobs in Spain at Remotivate
Title: Customer Service Operations Specialist
Company: Remotivate
Location: Spain
Hello,Operations and Client Success Assistants!
My name is Noor and I am the COO at Impact School – we work with entrepreneurs to scale their businesses and make a positive impact on the clients they serve. Our goal when we work with any of our clients is to help them build the biggest, most profitable business that they possibly can – and by extension help them have a larger impact on their clients and the world around them.
We are looking to hire a motivated Customer Support And Operations Assistant who has the confidence to work in a fast-paced environment. We need someone who can focus on working to support the operations within the company and, at the same time, be versatile and able to assist our client’s questions and concerns on a regular basis. If you are confident, dependable, consistent and team-motivated, then this might be the role for you!
This is a full-time remote position.
Salary: $1500-$1800.
Location: Europe.
Requirements
Has excellent English communication skills
Has at least 2+ years of customer support experience
Has at least 2+ years of experience as an Operations or Admin Assistant or similar role
Has at least 1+ years experience in the consulting industry (preferred)
Has experience using GHL (Go High Level) software or similar software
Has experience with calendar and email management
Has experience with budget and event management
Has experience managing customer payments and solutions
Excellent project management skills and the ability to multitask
Has experience using task management and project management tools (ClickUp, Zapier, Google Apps)
Your responsibilities will include (but are not limited to):
Support the COO with all operational activities/tasks/projects
Supporting all departments (and the COO) with operations, specifically execution-wise
Managing overall customer payments and chasing any late/overdue payments, including emails
Create and document new processes when given clear instructions
Taking notes of action items and translating them to ClickUp during targeted interactions
Supporting the management and upkeep of ClickUp (daily, weekly, and monthly)
Making sure that all team members are using and updating ClickUp properly
Admin duties: setup of Google Sheet data entry, duplicating automation, managing team calendar, and sending out invites
Sending follow-up notes/recap to team members after certain targeted interactions (as directed by the COO)
Sending template email reminders 24 hours before monthly all hands, monthly TIs, quarterly TIs, and waterfall distribution TIs (note – TI is short for targeted interaction)
Submitting Tech support tickets if any tech issues are discovered
Daily sweep of MyScaleSystems to see if anything is out of the ordinary
Organizing events based on the budget given by CEO and/or COO
Proactively reaching out to members that are not engaging in community
Benefits
Completely remote
Flexible work schedule
Training and growth opportunities
Potential to consistently take on more responsibilities
Consistent support from team members. We pride ourselves on working WITH each other and giving as much support as is asked
This Position Is Perfect For You If…
You are Detail-Oriented.
You have sharp attention to detail and can spot inefficiencies in your data and strategies and find creative solutions based on your analysis.
You’re Motivated and Ad…
