Customer Service Representative – Remote Canada

What you will do
⦁ Responding to calls from customers who have questions regarding insurance, group benefits, retirement, 401K, etc.
⦁ Respond to inquiries from customers who have questions regarding their benefits or policies.
⦁ Assisting with website or application related issues, including walking customers through the process of enrolling or signing up.
⦁ Answering questions regarding products or services the customer may have.
⦁ Documenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
⦁ Additional duties as needed, to be discussed during your interview.

To qualify
⦁ You must have a high school diploma or equivalent.
⦁ 1 year industry experience preferred
⦁ We will pay you to complete online training, but you must commit to attending – 100%, no missed time
⦁ Be able to complete and pass a background check

TECHNICAL REQUIREMENTS
⦁ Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
⦁ Operation system: Windows 10/11 or Mac OS Mojave or Newer
⦁ Processor speed: Dual Core 2 GHz or better
⦁ RAM: 4GB or better
⦁ Hard Drive: 20GB or better
⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
⦁ Must have reliable high-speed internet
⦁ 20MB download minimum
⦁ 10MB upload minimum
⦁ DSL, Cable, Fiber ONLY – (no Wi-Fi or satellite-based service), Cannot use a VPN
⦁ For this position, a wired USB headset with built-in microphone and noise cancellation is required.
⦁ We do require that you have an active, functioning webcam.
⦁ A second monitor/screen is highly recommended

The Details
⦁ The pay rate is $15 CAD, with performance based incentives up to an extra dollar per hour.
⦁ This is a Full-Time position, part time hours are not available.
⦁ Training is paid at the same base rate.
⦁ Benefit eligible after 60 days.
⦁ This is a fully remote position, 100% work from home.
⦁ Schedules are Monday-Sunday between the hours of 8AM – 8PM EST.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental care
• Paid time off
• Vision care
• Work from home

Schedule: