Customer Service Specialist – Banking and Financial Services

Overview:
Customer Service Specialist – Banking & Financial Services

Teleperformance ranked 11 in the Fortune World’s Best WorkplacesTM in 2022! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

We have a fantastic opportunity for Customer Services Specialists working with clients across our Banking, Financial Services and Insurance sector. Previous experience is not necessary as our training and support programme will give you everything needed to succeed in the role.

Start Dates: Continuous

Salary: From £20,319 upwards

Location: Office based and Work from Home available

Shifts: Varying shifts (Part Time not available)

Training: 1-4 weeks (Campaign Dependant)

Contract: Permanent

Background Checking:
Right to Work in the UK

Criminal Record Check

Credit Check

Any other associated checks (Campaign Dependant)

Our Benefits

On-line recruitment process, with potential job offer within 24 hours and fully paid training

Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!

28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary

Length of Service and monthly recognition awards

Opportunities for career development and progression

Employee welfare support with free access to our Mental Health Employee Assistance programme

Pension Scheme

Something Extra

Discounted holidays, flights and hotels

Discounted utility bills

Cineworld tickets – Up to 55% off

Virgin Trains – 20% off

Virgin Experience Days – 20% off

25% off O2 and 20% of EE Mobile Contracts

Sony – 20% off Mobile Phones

Ray-Ban – 20% off

Skills needed to be a Customer Service Representative

A professional, polite and courteous telephone manner

Ability to deliver excellent service with outgoing nature

Excellent verbal communication skills

A good listener who can convey empathy, patience and understanding

Confident and proactive to deal with difficult situations and conversations

High levels of accuracy and attention to detail

Be driven to work towards achievable targets

Financial Sector – Key Responsibilities

Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels

Use your problem-solving skills to support our customers, resolve their query and create a positive experience

Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers

Have excellent attention to detail

Be knowledgeable of our client’s process and products and how best to support the customer.