Overview
Customer Support Assistant Jobs in Germany at Remotivate
Title: Customer Support Assistant
Company: Remotivate
Location: Germany
Hello, Customer Support Assistants!
My name is Noor and I am the COO at Impact School – We work with entrepreneurs to scale their businesses and make a positive impact on the clients they serve. Our goal when we work with any of our clients is to help them build the biggest, most profitable business that they possibly can – and by extension help them have a larger impact on their clients and the world around them.
We are looking to hire a motivated, experienced Customer Support Operations Specialist who has the confidence to work in a dynamic environment. We need someone who can focus on working to support our customers from messages, and requests, to follow-ups and collecting payments. This individual would not only follow our processes but strive to improve them regularly. If you are a confident and dependable CS Assistant who loves communicating with customers and team members, this might be your role!
This is a full-time remote position.
Salary: 1800-2300 USD/month.
Requirements
Exceptional communication and interpersonal skills, with the ability to engage and manage clients effectively
Has proven 2+ years of Customer Support/Client facing role experience
Experience with process/SOP improvement
Has at least 1+ year experience in the consulting industry (preferred)
Has at least 1+ year experience with Community management
Has experience using GHL software or similar software
Has experience with calendar and email management
Has experience with budget and event management
Has experience managing contracts and billing
Has experience managing customer payments and solutions
Excellent project management skills and the ability to multitask
Has experience using task management and project management tools (ClickUp, Google Apps)
Available to promptly address client messages as needed (GMT/CET)
Your responsibilities will include (but are not limited to):
Managing overall customer payments and chasing any late/overdue payments, including emails
Taking notes of action items and translating them to ClickUp during targeted interactions
Submitting Tech support tickets if any tech issues are discovered
A daily sweep of MyScaleSystems to see if anything is out of the ordinary
Proactively reaching out to members that are not engaging in community
Benefits
Completely remote
Potential to grow and build a customer support team that you will lead
Consistent support from team members. We pride ourselves on working WITH each other
This Position Is Perfect For You If…
You are customer service oriented.
Known for your exceptional communication skills, you listen attentively to customer needs, providing thoughtful and efficient solutions. With a natural inclination to go above and beyond, they are dedicated to ensuring customer satisfaction and building lasting relationships.
You are Detail-Oriented.
You have sharp attention to detail and can spot inefficiencies in your data and strategies and find creative solutions based on your analysis.
You’re Motivated and Adaptable.
We’re looking for someone who gets the job done and delivers on time. You are self-directed, and self-motivated, and don’t need someone to look over your shoulder or hold your hand. You are also able to work under pressure with decisiveness and limited oversight.
You’re Highly Organized.
You are organized …
