Overview
Desktop Support Engineer Jobs in Frankfurt, Hesse, Germany at Blupace Limited
Title: Desktop Support Engineer
Company: Blupace Limited
Location: Frankfurt, Hesse, Germany
Why join us?
Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.
Where you’ll be working:
It is Frankfurt -Germany based opportunity for a BAND 2 Engineer
Contractual Long term position
Key requirements for the candidate:
Well-presented, friendly & strong communicator
Fluent in German & English is a mandate
Willing to work 5-days p/week in office plus weekends.
What we’re looking for in a Desktop Support Engineer
Mid-level experienced end-user support technician with min. 5 years’ experience supporting users, ideally with experience working in the financial sector.
Calm & balanced temperament is a must with an ability to work independently as well as within a team.Candidate must be able to prioritise concurrent tickets and confidence to support VIPs.
· Experience of working with a Financial Organization
· Provided support to VIP users, Senior Executive, Directors
· Its an onsite support with no remote work
· Flexible doing overtime, weekend activities, on call support
· Good with English and German speaking abilities
Required Skills
Fully competent with supporting:
– Windows 10 & Windows Server 2012, 2016 onwards
– Active Directory
– Microsoft Exchange (EXCH & EXO)
– Microsoft Office Suite
– Microsoft 365 services
– Basic experience with PowerShell (exchange online/Azure)
– Zoom
– Teams
– Experience supporting hardware such as Thin Clients, Laptops, iOS devices
Desirable Optional Skills
– VMware Horizon
– Microsoft Endpoint Manager/Intune
– box
– HP Device Manager
– Experience using Service Now ITSM
Additional role specific skills:
• Expertise with Virtual Desktop Infrastructure, and infrastructure in the cloud
• Expertise in networking, including knowledge of subnets, routing, firewalls
• Understanding of MDM technologies like MobileIron or InTune
• Advanced knowledge of a range of diagnostic utilities. Expert troubleshooting skills.
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes.
• Exceptional interpersonal and leadership skills, with a focus on rapport-building, listening and questioning skills.
• Strong documentation skills, attention to detail, manage tickets.
• Ability to present ideas in a user-friendly, business-friendly and technical language.
• Ability to work calmly under pressure and meet deadlines; solve problems requiring creativity, initiative and drive; self-motivated and enjoys a sense of pride in their accomplishments
• Maintain professional, healthy relationships with all fellow team members and management and demonstrate awareness of support issues/needs as they apply on a co…
