Overview
Duty Manager Jobs in Luzern – Switzerland at Mandarin Oriental Hotel Group Limited
Title: Duty Manager
Company: Mandarin Oriental Hotel Group Limited
Location: Luzern – Switzerland
Category: Hospitality / Hotel / Catering
Position: Duty Manager (m/w/d)
Location: Luzern
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We are looking for a Duty Managerto join ouriconic Mandarin Oriental Palace, Lucerne!
The legendary Hotel Palace Luzern first opened in 1906 and is in the city on the shores of Lake Lucerne. After a complete renovation, the Mandarin Oriental Palace, Luzern reopened its doors in September 2022. It comprises 136 rooms and suites offering excellent views over the lake and mountains. Three restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room roundup our offer for our Guests.
As Duty Manager you will beresponsiblefor the following tasks:
Ensuring smooth and efficient workflows during the day and night shift – mainly within Front Office
Supporting the Front Office Manager, Head Concierge, Bell Captain and Guest Relations Manager in managing the entire area in accordance within our LQE standards
Active member of the Emergency Response Team
Responsible for the safety of our guests and colleagues
Assisting with the Check-in and check-out of our guests
Dealing with all guest concerns and complains
Supporting, training and coaching the front office agents
Noting guest preferences to anticipate needs
Handling guest complaints from acceptance to finding a solution
Accepting and processing reservations in the absence of the reservations department
As Duty Manager we arelookingfor:
Completed vocational training in the hotel industry
Several years of management experience in the Front Office department in the upscale hospitality
Written and verbalcommunication skills
Organizational skills andflexibility– your position will include weekend and holiday shifts as well as night shifts
Willingness to work during day and night shifts
Excellent manners and well-groomed appearance, as well as a positive charisma
Open-mindedness and team spirit
Very good knowledge of German and English, other foreign languages are an advantage
We offerour Duty Managerworldclass benefits, including but not limited to:
Discounts on MO hotel stays and F&B throughout the entire Group
Family & Friends rate at the Mandarin Oriental Palace, Lucerne
Special rate for Swiss Deluxe Hotels
Special rate for E-Cornell courses
Worldwidepromotionand transfer opportunities
And much more!
Do you want to be part of this unique hotel?
We look forward to receiving your application!
Advertised:04 Jan 2024 W. Europe Standard Time
Applications close:
Please note that any job offers made by Mandarin Oriental Hotel Group or by hotels managed by the Group are only made after the relevant interview and selection process has taken place. On no occasion would the group or hotels under its management request money or payment during the recruitment and selection process. Should you have any questi…
