Overview
Field Service Engineer Jobs in Bristol – England – UK at Finning International
Title: Field Service Engineer
Company: Finning International
Location: Bristol – England – UK
Category: Maintenance/Cleaning
Company:
Finning (UK) Ltd
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
As a Field Service Engineer you will respond to customer’s field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.
Job Description:
You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques.
As a Finning Engineer you will receive:
Salary £38,500 – £43,800
25 days holiday (purchase up to 5 extra days holiday)
Annual Bonus
Annual Tool Allowance
Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
Access to company share scheme
Up to 8% pension
Refer a friend bonus
Employee reward platform (retails discounts and other employee rewards)
Life insurance
Laptop and phone, van
Industry leading CAT product training
Overtime
Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhancedflexible workingoptions, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service &recognitionawards.
Main Job Functions
Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
Specific Skills
Work autonomously on own initiative as well as part of a team
Strongcommunication& interpersonal skills and ability to build positive relationships across all levels of the business
Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
Effective problem solver with stronganalytical skills
Motivated andDynamicSelf-starter
Knowledge
Knowledge in the use of field-based diagnosistools and equipmentessential
Heavy Earth Moving equipment operating knowledge
Formally apprenticed trained (NVQ Level
3) and served as a workshop engineer for a significant p…
