Overview
Head of Program Management / Head of KAM Support Team (f/m/x) Jobs in Düsseldorf, North Rhine-Westphalia, Germany at Nippon Express Europe GmbH
Title: Head of Program Management / Head of KAM Support Team (f/m/x)
Company: Nippon Express Europe GmbH
Location: Düsseldorf, North Rhine-Westphalia, Germany
Head of KAM Support Team / Head of Program Management (f/m/x)
Description
As the Head of Program Management (all genders) you are the key connector and support pillar within the EMEA Sales and Business Development division, bridging customers, Key Account Managers (KAMs), and operational teams in order to improve data visibility and nurture streamlined, customer-centric operational processes. You will be the leader of our highly motivated team of Key Account Support Specialists, who are located in different locations within our European Headquarter structure. The principal functions of this role are:
These are your key tasks:
Leadership & Team DevelopmentSpearhead a team of 7 Key Account Support Specialists, promoting a proactive and customer-centric approach, encouraging continuous learning, and nurturing a collaborative environment.
Stakeholder ManagementCultivate strong relationships with Key Account Managers by gaining an in-depth understanding of their and their customers’ requirements, especially in terms of data visibility and monitoring.
Customer Reporting & Data ManagementDirect and innovate the creation and delivery of customer reporting KPIs, milestone arrangements, and report coordination, especially within Salesforce, ensuring consistent data accuracy and availability.
Software Management & OwnershipServe as the primary EMEA contact for Salesforce, assuring its optimal utilization across all sales teams in the EMEA region by maintaining its operational functionality. Responsible for creating and managing sales reports using Tableau & AS400.
Process & Methodology ImprovementContinuously evaluate and improve internal processes to ensure sustained operational excellence and enhanced value delivery to both internal and external stakeholders.
Monitor Customer KPIsVigilantly monitor customer KPIs to ensure that service levels are maintained and that any potential issues are proactively identified and addressed.
Partnership DevelopmentDevelop, build, and maintain long-term partnerships with Global Key Account Managers (GKAM), Regional Key Account Managers (RKAM), and accounts by aligning mutual objectives and assuring sustained collaborative success.
Business Handover SupportEnsure a seamless and successful handover from Sales to Operations by mitigating any obstacles and ensuring service delivery continuity and consistency. Assist the EMEA sales division with impending projects, contributing to the planning, execution, and monitoring phases to ensure that project objectives are met.
Requirements
Higher level education preferred (University, Bachelor, Master), Diploma in logistics education “forwarding agent”
2 years or more of experience in a people management role (e.g. team leader)
Several years of practical experience in international transportation/ forwarding business (transport, air, ocean and/or Logistics) and extensive understanding of the freight forwarding industry
Experience in front-line sales with personal direct customer contacts
Proven professional experience in “account management” Know-how / background in Transport Logistics
People Management:Proven leadership abilities, including the ability to lead by example, inspire teams, and cultivate a proactive, customer-focused approach.
Customer & Solution Focus:The capacity to comprehend, anticipate, and translate customer requirements into actionable solutions and operational requirements.
Technical Proficiency:Extensive knowledge of Excel and…
