Overview
Head of Retail Jobs in Watford – England – UK at CV-Library
Title: Head of Retail
Company: CV-Library
Location: Watford – England – UK
Category: Retail, Management
We have anexcitingopportunity for a Head of Retail to join Essex & Herts Air Ambulance (EHAAT).
Permanent
£47,000 pa
37.5 hours/ 5 days a week
The role will be based at Stevenage with hybrid coverage throughout Essex & Hertfordshire
You’ll be working in afast-paced, positive environment, amongst both crew and charity teams, where looking after our people’s wellbeing is a top priority. Our Employee Assistance Programme (EAP) supports all our team and their direct family with focused support on financial, mental and physical wellbeing.
We offera pension scheme with an employer contribution up to 8%. Pension scheme members also benefit from an annual pensions review, life insurance and access to a virtual GP service 24/7.
In addition, you will receive 24 days annual leave plus bank holidays, free car parking, and eligibility to join Blue Light Card which provides members with thousands of discounts online and on the high street.
ABOUT THE ROLE
Thepurposeof this role is to maximise the income and profitsustainabilityof a multi-site and multi format retail business through the effective management of people, resources and budgets. The role will contribute to the development on the strategic direction and the future expansion of EHAAT’s retail operation, and to empower and engage the retail team through positive and clearleadership.
This is an important role in enabling the Retail Team to focus raising funds to support ourlife-savingservice to the people of Essex and Hertfordshire.
SPECIFIC DUTIES AND
RESPONSIBILITIES
* Work closely with the Associate Retail Commercial Director to provide expertise,leadership, vision and guidance, to drive forward the strategic direction of the retail operation and deliver outstanding performance in all aspects of charity retail.
* Develop, implement and manage the necessary practices, systems, and controls to ensure the operational, financial and administrative compliance necessary to deliver an efficient retail operation.
* Lead on the expansion of the existing shop portfolio including: sourcing, costing & planning of new shops including shop-fitting, staff recruitment & opening. Working with the Associate Retail Commercial Director and Governance Manager on lease negotiations and securing lease completions.
* To grow and develop the Ecommerce division supporting both the Ecommerce Manager and Donation Centre Manager in onlineinnovationand expansion.
* Work closely with the Volunteer Manager to create a culture of volunteerempowermentand development focusing on volunteer recruitment, management and retention throughout the retail department.
* Work closely with the Associate Retail Commercial Director to build productive relationships across EHAAT to ensure that the retail team are part of the wider charity team, and are able to advocate for the charity with customers and other supporters.
* Work with the Fundraising Team to embed shared fundraising and retail incentives to drive new income streams and open opportunities for both departments.
* Work with the marketing team and other key retail staff to further develop the customer experience, ensuring the interior design and quality is in keeping with the required profile. Ensure that shop managers adhere to brand guidelines and that messaging in relation to the work of the charity is visible andimpactful.
* Represent EHAAT in the community and public domain as appropriate. Ensuring that …
