Overview
Hotel Duty Manager Jobs in London – England – UK at Chessington World of Adventures Resort
Title: Hotel Duty Manager
Company: Chessington World of Adventures Resort
Location: London – England – UK
Category: Hospitality / Hotel / Catering, Management
Location:
Chessington World of Adventures, Leatherhead Road, KT9 2NE
In this role, you will oversee all aspects of the hotel
guest experience
, working with other Hotel Duty Managers to achieve seamless
communication
between the Hotel and the Resort, providing
hands-on
guidance and support where necessary.
Reporting to the Hotel Front Office Manager, you will be responsible for the aesthetics, operation, and functionality of all aspects of the hotel product and guest amenities.
You will
work to achieve the alignment of service standards and operating procedures, focusing on optimising efficiency and convenience for all hotel guests.
You will
take ownership of any negative impacts on the
guest experience
and work together with Hotel
Leadership
Team to make the changes necessary to prevent any reoccurrence.
You will
also demonstrate the ability to resolve difficult situations, resulting in a positive addition to this, you will develop and lead a positive and professional Front Office Team with a focus on the
guest experience
and championing the warm welcoming of guests to the Hotel.
Qualifications & Experience Great
communication skills
Proficient in Microsoft Office2-4 years of management experience, or progressive growth in a customer service orientated role, preferable
Knowledge and understanding of safety and security procedures
Benefits
An annual salary of £26,78028 days holiday (including bank holidays)
Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a years service
Company bonus
Private pension scheme
40% discount online off LEGO
25% discount in retail shops and restaurants
Ongoing training and development opportunities
Plus many
