Overview
Junior IT Support Specialist Jobs in London – England – UK at Zeal Holdings Limited
Title: Junior IT Support Specialist
Company: Zeal Holdings Limited
Location: London – England – UK
Category: IT/Tech
About Us!
Zeal Group is an award-winning Fin Tech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe ????
Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus ????
We are a product and people focused company who are passionate about growth,
innovative
technology, and
collaboration
????????
Ensure all your application information is up to date and in order before applying for this opportunity.
Responsibilities
• Day to day user support in Europe region;
• Be responsible for endpoint devices and IT infrastructure in UK office.
• Basic server and network equipment support;
• Monitoring queue and routing tickets;
• Perform day to day operational tasks to maintain healthy system function;
• Review, define, and refine technical processes to drive efficiency;
• End user equipment support;
• Define the key metrics for information systems monitoring;
• Coordinate with vendors and internal resources to ensure operational excellence;
• License management;
•
Inventory management
;
• Incident, Problem and
Change management
;
• Documentation within Confluence pages of troubleshooting manuals, escalation procedures and contact details;
• Takeover support of new systems and procedures.
Key Competencies & Qualifications
• Minimum 1 years’ experience in IT as it support specialist;
• Knowledge of Windows and MacOS at the administrator level.
• Knowledge of desktop operating systems;
• Ability to evaluate and solve complex problems and issues;
• Knowledge of server and network infrastructure;
• Understanding of the API principle;
• Understanding of the architecture of the multi-tier systems
• Knowledge of scripting languages such as Bash, Power Shell and etc support is beneficial
• Documentation skills;
•
Communication skills
;
• English language are essential;
