Live Chat Team Member Job in Newcastle upon Tyne at AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) –

Live Chat Team Member role – Excellent benefits package, training, up to 25 days holiday, bonus scheme (5% of basic salary based on business and personal performance), healthcare, pension, life assurance, and many other lifestyle discounts. Working hours 37.5 hours per week .UK HYBRID WORKING.

The customer is king (or queen), right? Well, close, but not quite in our world.

Yes, we always want to deliver great service to our customers, but we can’t do that without taking care of our REAL number one – and that’s you.

It’s simple – we look after our people, and our people look after our customers.

We’re AND-E. You’ve probably never heard of us (but don’t worry, we’re not easily offended). We’re part of a huge global insurance group and have close links with many household names like Toyota, Lexus and Tesco (amongst others).

We’re creating a future where our customers can move freely and easily, safe in the knowledge that we’ve got them covered – no matter how they choose to explore the world around them.

We’re growing fast and need a Live Chat Team Member to join our team and help us make tomorrow’s journeys simpler, safer and smarter.

As Live Chat Team Member you will answer customer queries whilst contributing to the delivery of an effective, efficient seamless frontline service.

In return, you’ll enjoy a warm and welcoming working environment, and range of health, wealth and lifestyle benefits you’d be hard pushed to find elsewhere including hybrid working and flexible holiday scheme, bonus, life assurance, virtual GP, healthcare, pension and too many more to mention here.


Answer customer queries through our live chat system, service mailboxes and social media platforms, whilst contributing to the delivery of an effective, efficient seamless frontline service.

Ensuring exceptional customer service is provided to all customers, in line with the service department’s expectations.

Achieve own performance expectation’s in line with the customer service departments KPI’s.

Maintain accuracy within your work, by following the company policies and procedures.

Conduct yourself in a positive and professional manner, to present yourself as an ambassador for the company at all times.

You operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes, new changes and procedures are implemented, understood and adhered to

You operate within the set HR policies and procedures at all times.

Knowledge, Experience and Qualifications:
Good level of verbal and written communication skills.

Positive approach to providing excellent customer service.

Pro-active, use initiative and problem solving.

Attention to detail and a methodical approach to all tasks given.

Actively seeks to develop own skills and knowledge, striving to reach maximum potential as an individual and within a team.

Our Community:
It is our community’s unwritten rule to be as flexible as we can be. We understand life happens and on occasion we all need a bit of give and take in our day; we don’t want you missing your child’s school play, the new fridge being delivered and we know the boiler engineer comes at some point between 8 and 6! We believe our colleagues should have choice, flexibility and balance in their home and work life.

We care about our colleagues and their well-being and we have been nationally recognised for this. Apart from the competitive salary, we also have fantastic benefits. Focusing on colleague’s health, wealth and lifestyle. We like to think our benefits package is one of the best around!

Healthcare cash plan offers money back on everyday health-related expenses

Bonus scheme

Employee Assistance programme

Buy/Sell up to 5 days holiday

Free driving lessons

Flu Jab Voucher is offered during the flu season to protect against the unpredictable flu virus

Virtual GP online service with appointments available 365 days of the year

Pension Advisory Service non-advised surgeries to support in the planning of retirement

Enhanced Family friendly policy

Safe driving scheme offers access to online learning and driving lessons for colleagues and spouses and dependents

Season ticket loan

Cycle scheme – choose a bike, hire it for an agreed time then snap it up for a fraction of the cost

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

About the Company


Company Location:  Newcastle upon Tyne

Estimated Salary:

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