Overview
Manager, Customer Success Consulting Jobs in Amsterdam, North Holland, Netherlands at LinkedIn
Title: Manager, Customer Success Consulting
Company: LinkedIn
Location: Amsterdam, North Holland, Netherlands
Company DescriptionLinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job DescriptionAt LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers ahybrid work option, meaning you can both work from home and commute to our Amsterdam office, depending on what’s best for you and when it is important for your team to be together.
We are looking for a Manager, Customer Success to lead one of our Benelux customer success teams in retaining our customers by making them incredibly successful with our products and data. As a leader to this team, you will manage and grow a team of customer success professionals who are focused on a specific region of accounts. You will be responsible for the success of your team in delivering results for client adoption and engagement, satisfaction, and account retention. You will help your team prioritize effective strategies to help our customers become and feel successful. You will also be adept at inspiring team and talent as well as being a thought leader in your field.
Responsibilities:
Team and Talent
Manage a team of Customer Success Managers (individual contributors)
Attract, hire and retain great talent, and ensure they are successful by leveraging an #alwaysbecoaching mindset
Build and maintain a healthy pipeline of talent to attract for future roles in your team
Support other Customer Success teams in the region, and partner closely with their managers
Customer Centricity
Maintain and develop a deep understanding of our products and industry knowledge to be able to guide your team through difficult customer engagements
Participate directly in customer meetings when needed
Business Leadership
Be a champion of change. Lead by example, embracing change and inspiring those around you to join you on the journey
Coach your team to metrics to ensure achievement of activity and quality targets
Execute on department-level goals, including churn reduction, user adoption, support resolution, customer satisfaction and team growth/development
Identify opportunities which help evolve our post sales engagement model, including, but not limited to, the development of systems, tools, process and behaviours
Lead initiatives for the region and drive operational excellence with data and insights
Cross Functional Partnership
Partner closely with sales leadership for your segment and geography to align goals and incentives for the overall health of LinkedIn’s business
Be a key input, representing Customer Success, in global and regional programmes which span cross function and line of business
Qualifications
Basic Qualifications:
Fluent in English and Dutch
3+ years of people management/leadership experience in a customer success/Recruitment or sales capacity
5+ years of customer facing experience, ideally in a SAAS business
Preferred …
