Overview
Membership Development Manager Jobs in London – England – UK at The Birley Clubs
Title: Membership Development Manager
Company: The Birley Clubs
Location: London – England – UK
Category: Sports/Fitness/Wellness, Management
An
exciting
opportunity has arisen for a Membership Development Manager to join the Membership team at The Birley Cubs.
Ready to make your application Please do read through the description at least once before clicking on Apply.
The Birley Clubs operate some of the world’s most iconic private members’ clubs;
Annabel’s, Mark’s Club, George, Harry’s Bar and Bath & Racquets Club.
As Membership Development Manager you will play a pivotal role in expanding and enriching our membership base, fostering strong relationships with existing members, and ensuring the continued growth and success of our exclusive clubs.
Key Responsibilities:
• Frequent presence in the clubs, 90% club 10% office
• Work closely on the crowd curation at election and renewal
• Support Manager to intercept ‘At Risk members’
• Work closely with member relations to support with meeting members at risk of non-renewals
• Work with events team (ideas and introductions) and support to ensure a wide range members attend the Club’s events
•
Lead by example
with by protecting business
• Maintain a
positive attitude
to ensure the team are motivated and aligned with business expectations
• Bring forward viable prospects leads for potential memberships
• Regular reporting to Directors and senior team on progress, success and challenges
• Actively brainstorm and implement (with the support of Directors) new actions to drive the Annabel’s business
• Manage complaints and actions to support the team
• Ensure that the committee & board members of each Club adhere to the deliverables in their agreements
• Ensure No Shows and Dress code issues are dealt with timely, and reporting is updated
• Meet monthly membership election budget figures for each Club
• Work with other departments to ensure a wide range of members attend the Clubs events.
• Keep in regular
communication
with members and also staff in the Club ensuring member satisfaction
• Provide
regular feedback
on evening club visits and ensure follow ups are actioned
• Manage Memberships committees for both Annabel’s and George ensuring objectives are monitored and opportunities followed up with each committee member
• Support Director and senior managers develop and execute strategic plans to attract new members to The Birley Clubs.
• Be present a minimum of 2 evenings per week in the Club(up to club closing club or social/business events)
• Committee reporting
• Committee gifting
• Committee development opportunities
Qualifications:
• Bachelor’s degree in Business, Marketing, Hospitality, or a related field preferred, but not essential
• Proven experience in membership development, luxury brand management, or a similar role within the hospitality industry.
• Exceptional interpersonal and
communication skills
.
• Strong network and experience dealing with high-net-worth individuals and corporate clients.
•
Results-driven
with a track record of achieving and exceeding
sales targets
.
• Knowledge of the luxury lifestyle and private club industry
