Overview
Night auditor/portiere notturno Jobs in Milan – Italy at Armani Hotel Milano
Title: Night auditor/portiere notturno
Company: Armani Hotel Milano
Location: Milan – Italy
Category: Hospitality / Hotel / Catering
Position: Night auditor (portiere notturno)
An
exciting
opportunity has arisen for a Night Auditor role at Armani Hotel Milano.
The ideal candidate is passionate for the hospitality business and willing to provide authentic, luxury experiences in this world-renowned destination to our guests, demonstrating care, confidence, curiosity and community.
The Night Auditor reports to the Lifestyle Manager.
Main duties and responsibilities:
• Deal with all Front Office operations (check in – check out – escorting – cashier operations – guests’ care) according to Company policies, procedures and compliance with our code of conduct.
• Daily closure, cashier check for all hotel venues, accounting reports, posting control, providing data to statistics and local government institutions.
• Assist with all guest’s requests.
• Handle emergencies according to procedures.
• LQA and Forbes standard knowledge is a plus
Requirements:
• Effective
communication
:
Communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts the guests, the business and Armani Hotel.
Use and interpret non-verbal behaviours to enhance understanding.
• Emotional intelligence:
Demonstrate sensitivity to the needs and emotions of guests and colleagues and adjust the style to them.
Manage own emotions in
challenging
situations.
•
Collaboration:
Be able and willing to work as a team player.
Share information and skills and actively seek and provide feedback.
• Drive results:
Provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues.
Demonstrate a can-do attitude.
Demonstrate a sense of urgency and take ownership of own tasks and responsibilities.
•
Adaptability
:
Identify when a different approach is needed and offer solutions.
Try and adopt new ways of doing things.
Understand and demonstrate thinking before acting.
• Global perspective:
Be curious and
respectful
of all cultures and looks to learn from them.
Treat each other with
respect
and inclusiveness regardless of position, level or background.
We require:
• Fluent in English and Italian.
A third language preferred
• Previous work experience in the same position in 4/5 stars hotels.
• Knowledge of hotel management software Opera
