Overview
Quality Assurance Officer Jobs in Milton Keynes – England – UK at Allica Bank
Title: Quality Assurance Officer
Company: Allica Bank
Location: Milton Keynes – England – UK
Category: Finance & Banking, Management
About Allica Bank
Recently named In Deloitte’s annual Technology Fast 50 rankings, Allica is the UK’s fastest growing technology firm and the fastest-growing financial technology firm ever. Allica Bank is dedicated to serving and supporting small and medium businesses and empowering them to succeed. Allica is a new type of business bank, combining
modern
, powerful technology with local relationships in the community to deliver expert banking for businesses in Britain.
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
We offer
businesses market-leading lending products, including commercial mortgages and asset finance, as well as a range of business and personal savings products.
About the role
Reporting to the QA / QC Team Leader, you will work closely with them in the management and evolution of a robust 1st line operational risk assurance and control framework.
You will
work closely with colleagues across the Operations function (including across site if appropriate) and across other Bank functions to ensure end-to-end coverage of processes and with a strong working and
collaborative
working relationship required with the 2nd Line Risk and Compliance colleagues.
Assisting in the training of staff to complete the
quality assurance
checks and for overseeing the completion of the checks with a robust sample approach developed to ensure completion to the required standard. Making recommendations for the development and introduction of new and/or enhanced controls as required to reflect the expected values and behaviours of the bank, delivering business performance, good governance and
fair treatment
of customers.
What you’ll do
• Deliver a first-class leading Operations record framework, with records accurately maintained, properly catalogued in accordance with the framework and its procedures and requirements.
• Support the QA/QC Manager in the review of all key operational processes and procedures to assure that all key failure points are identified and appropriately flagged.
• Deliver appropriate assurance controls and checks to:
• Identify any failure points in the process, or those which could potentially lead to customer dissatisfaction of unfair treatment.
• Validate that the documented procedures are being followed.
• Support the identification of and measurement of the customer experience.
• Identify and minimise any areas of potential operational loss.
• Identify training needs.
• Deliver an operational assurance and control framework dashboard with production in line with business operational and reporting needs.
• Support the operational forecasting and demand management processes to support delivery of operational capacity and capability to meet operational and customer objectives.
• Ensure controls and checks are in place and are being actively managed to ensure all activities including the management of exceptions and reconciliations are completed accurately, effectively and in a timely manner, escalating issues and problems to the QA / QC Team Leader.
• Ensure complaints are evaluated immediately to remediate any customer problems and to identify and remediate root causes whi…
