Remote Customer Service Agent

Primary Locations: Quebec

Attendance: Remote

Employee Status: Regular

Schedule: Full-time

A career in customer service at National Bank means having the opportunity to grow and advance in an inclusive and stimulating environment. Come join one of our teams of call centre agents who work from home full time to meet our clients’ needs.

Your role :
While at home, answer calls from clients and be attuned to their needs

Offer customized solutions to their requests

Help clients use our banking applications

Advise and offer transaction or credit solutions

Refer clients to your colleagues for specialized needs

Support colleagues and share knowledge with them

Your work schedule

You’ll be informed of your work schedule 3 weeks in advance. The centre is open Monday to Sunday from 6:00 AM to midnight, we answer to our clients across Canada.

We encourage our employees’ development and offer numerous career opportunities including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.

The team works 100% remotely, with some in-person meetings to develop partnership within the team. We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer work schedule arrangements to help you achieve work/life balance and flexible leave that you can take when it’s important to you.

Competencies required

High school diploma

Customer service experience

Strong spoken and written English for dealing with English-speaking clients across Canada.

Preferred competencies :
Promote the values of partnership, empowerment and agility

Eagerness to develop your skills

Your benefits:
In addition to competitive compensation, which starts at $21/hour, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Two pay increases in the first year

Evening and weekend premiums may apply

Repayment of your studies

Health and wellness program, including many options

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Initiatives promoting community involvement

Telemedicine service

Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We’re putting people first :
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples’ lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?

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