Overview

Reservations Agent Jobs in Athens, Attiki, Greece at The Rooster

Title: Reservations Agent

Company: The Rooster

Location: Athens, Attiki, Greece

We are seeking to recruit passionate, hardworking, generous and enthusiastic individuals who work in alignment with all team members. Our Reservations Agent is an extremely valuable member of our team. He or she needs to become an extension of our vision, be able to understand our ethics, policies & principles, to seize them and deliver them to each member of his/her team.

To be successful in this role you will have:

Assisting potential guests with planning and making reservations

Ensures the accuracy of all booking information entered in the PMS, that the guests’ history records are accurately maintained

Providing guests with information about rates and other policies, including cancellation policies

Processing new reservations, including collecting payment information such as credit card numbers or other forms of payment

Process payments and send reservation confirmation to the guests

Ensures that all incoming and outgoing room reservation requests are attended and handled as per the Resort’s standards and procedures

Updating existing reservations with any changes requested by guests

Handle customer inquiries and complaints

Managing all guests’ emails and calls

Provide professional services

Requirements

Degree in Hotel Management or equivalent

2+ years’ experience as a reservation agent

Ability to communicate fluently (written & oral) in both Greek and English language. The knowledge of a third language will be considered an asset

Previous experience working with a reservations system (preferably Opera)

Excellent knowledge of Microsoft Office Suite

Ability to work under pressure

Team player and solution oriented

Excellent verbal and written communication skills

Customer-service experience

Organizational skills

Multi-tasking and time-management skills, with the ability to prioritize tasks

Flexible working hours

Benefits

Competitive salary & benefits

Long term career

Opportunity to be part of a unique vision/project

Dynamic, Friendly, and Supportive working environment

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