Overview
Reservations Agent Jobs in Athens, Attiki, Greece at The Rooster
Title: Reservations Agent
Company: The Rooster
Location: Athens, Attiki, Greece
We are seeking to recruit passionate, hardworking, generous and enthusiastic individuals who work in alignment with all team members. Our Reservations Agent is an extremely valuable member of our team. He or she needs to become an extension of our vision, be able to understand our ethics, policies & principles, to seize them and deliver them to each member of his/her team.
To be successful in this role you will have:
Assisting potential guests with planning and making reservations
Ensures the accuracy of all booking information entered in the PMS, that the guests’ history records are accurately maintained
Providing guests with information about rates and other policies, including cancellation policies
Processing new reservations, including collecting payment information such as credit card numbers or other forms of payment
Process payments and send reservation confirmation to the guests
Ensures that all incoming and outgoing room reservation requests are attended and handled as per the Resort’s standards and procedures
Updating existing reservations with any changes requested by guests
Handle customer inquiries and complaints
Managing all guests’ emails and calls
Provide professional services
Requirements
Degree in Hotel Management or equivalent
2+ years’ experience as a reservation agent
Ability to communicate fluently (written & oral) in both Greek and English language. The knowledge of a third language will be considered an asset
Previous experience working with a reservations system (preferably Opera)
Excellent knowledge of Microsoft Office Suite
Ability to work under pressure
Team player and solution oriented
Excellent verbal and written communication skills
Customer-service experience
Organizational skills
Multi-tasking and time-management skills, with the ability to prioritize tasks
Flexible working hours
Benefits
Competitive salary & benefits
Long term career
Opportunity to be part of a unique vision/project
Dynamic, Friendly, and Supportive working environment