Overview
Senior Customer Success Manager Jobs in Amsterdam – Netherlands at GreenFlux
Title: Senior Customer Success Manager
Company: GreenFlux
Location: Amsterdam – Netherlands
Category: Management, Customer Service/HelpDesk
Amsterdam , Noord-Holland , Netherlands Sales
The company
Smart Electric Vehicle Charging Solutions. That’s the business we are in!
Green Flux offers a cloud-based charge point management SaaS solution. This software platform enables Charge Point Operators (CPOs) and e-Mobility Service Providers (eMSPs) to successfully launch their respective businesses. With its offering, Green Flux plays a pivotal role in facilitating the uptake of electric vehicles and the renewable energy revolution. To keep up with the rapid market and business expansion and to support the company’sdynamicgrowth, we are looking for new ambitious colleagues.
Green Flux is part of DKV Mobility Group, a major European Mobility company, and we play a leading role in the transition towards sustainable mobility for our ‘own’ customers and those of the Group.
The job
As one of our Customer Success Managers, you will be responsible for a set of international clients, who you will guide through our full Green Flux customer experience. This means that you will be responsible for these clients from just before contract signing, onboarding and for their extensive growth.
You will be the main point of contact for our internal organization and your clients. You will therefore organize and plan onboardings and platform deliveries, give trainings, facilitate a smooth handover to the support team and you are commercially responsible for upsells and expansion of your customer portfolio. From managing timelines of multiple teams, being responsible for arranging a smooth invoicing process, and making sure our customers get comfortable with our product and see the potential to become world’s leading CPOs and eMSPs.
You do it all for our customers to grow andtake the next stepwithin their customer journey and lifecycle within Green Flux. You will also be the main escalation point whenever there are major issues in your clients’ support activities.
We offer anexcitingmix between project and account management in which no day will be the same and you’ll be able to take our clients on an epic journey!
Tasks
Perform onboarding of accounts with the clients and ensure the best ongoing engagement throughout the customer’s lifetime.
Drive Quarterly Business Planning and Quarterly Business Reviews to create mid- and Long-term strategic plans for your client portfolio
Meet all the monthly or weekly targets, including maintaining high unit renewal rates
Educate clients on Greenflux Platform functionalities and best practices, partner with our product teams to deliver feedback to enhance and evolve Greenflux’s platform functionalities
Efficiently plan and prioritize customer activities and follow up in a timely fashion.
Foresee and identify the expansion, upsell and cross-sell opportunities and partner with sales to close such deeds.
Act as the liaison with the technical team, accounting teams and other areas of the business to ensure the best ofcustomer satisfaction.
Act as stand-in for the Head of Customer Success in case of absence
Make sure that every customer gets the value that Greenflux contractually promises to deliver to their customers according to the client’s SLA
Identify new opportunities for the clients and work with account executives to aid the sales process.
Regularquality controlof master data as well as reconciliation with customers, if necessary.
Job requirements
We are looking for a proactive …
