Overview
Service Co-ordinator Jobs in Tonbridge – England – UK at Clearwater People Solutions
Title: Service Co-ordinator
Company: Clearwater People Solutions
Location: Tonbridge – England – UK
Category: Insurance
Join a Team as a Service Co-ordinator!
If you have a passion for helping people and want to be part of a team that makes a real difference, we want to hear from you! I am looking for a Service Co-ordinator to join a market-leading Claims management company.
As a Service Co-ordinator, you’ll play a crucial role in assisting policyholders who have experienced losses due to car incidents.
Here’s what you’ll be doing as the Service Co-ordinator:
Manage Repair Journeys:
From instruction to payment, you’ll ensure each stage is monitored to prevent delays.
CustomerService Excellence:
Handle inbound and outbound calls withprofessionalism, providing prompt assistance.
Prompt Payments:
Ensure timely payments to repairers and negotiate costs effectively.
Maintain Relationships:
Foster strong relationships with suppliers and ensure smoothcommunication.
Resolve Complaints:
Aim for first-time resolution of any issues, compiling necessary documentation.
Key Skills Required for the Service Co-ordinator:
At least 2 years’ experience in a Customer Service role.
Excellent verbal and writtencommunication skills.
Tact and assertiveness in dealing with repairers/storage facilities.
Ability to work independently or as part of a team.
Strongempathy, tact, assertiveness, and diplomacy.
Ability to work well under pressure, meet deadlines, and use initiative.
Proficiency in PC and administrative skills.
Experience/Knowledge:
Good knowledge of motor vehicle construction and repair techniques is desirable.
Basic understanding of insurance principles and computerized estimating systems (e.g., Audatex) is a plus.
If you’re ready to join adynamicteam committed to excellence in claims service,apply nowas the Service Co-ordinator.
