Overview
Service Estimator Jobs in Leicester – England – UK at Inizio Engage
Title: Service Estimator
Company: Inizio Engage
Location: Leicester – England – UK
Category: Sales, Business
Description
Company:
Inizio Engage
Position:
Service Administrator
Location:
Ashby De La Zouch
Vacancy Type: 12 month mat cover
Salary:
Competitive
An
exciting
opportunity has arisen within Inizio Engage, for a Service Administrator.
Your role
will be to work as part of the Sales Support team to raise incoming remedial and spare part quotations across our Cooling, Ventilation and Smoke & Fire divisions. Proactively contact customers to follow up on quotations sent to drive order conversion rates and process orders in a timely manner ensuring the company database is updated
Key Responsibilities
• Preparation of quotation’s in line with business requirements, ensuring correct selection and estimating.
• Pursue all quotations to drive conversion rate
• To provide effective handover and support to the Service teams.
• Provide information to Managers on any warranty issues or product failures
• Obtain best prices from approved supplier for preparation of quotations
• Assist where required with fielding telephone enquiries, responding where possible directly or ensuring enquires are dealt with by the most appropriate team member
• Keeping records of job costings
• Processing of customers purchase orders
• Work towards and meet monthly and quarterly
sales targets
set
• Offer a good level of
communication
and guidance on customer requirements in order to build and maintain relationships
• Attend sales meetings periodically with the sales team, providing information on new business orders and opportunities
• Update the Company database to maintain current and correct information of contacts, addresses and activities
• Present key features and benefits of the company, its products & services to obtain opportunities
• Ensuring processes are in line with QA work instructions and procedures utilising controlled forms and templates
• Generate any other reports as requested
Qualifications/
Education
• Educated to GCSE / A ‘Level standard or equivalent.
• Good standard of business related administration qualification/experience.
• Computer literate in MS Office, ERP and database operating systems.
• Full valid UK driving licence
Desirable
• A’ Levels or equivalent
• Computer skill qualification or training course
Essential Experience
• Excellent administration skills
• Excellent computing skills including Microsoft Office packages and ERP/CRM systems.
• Order acknowledgements.
• Experience of working in a reactive service environment
• Excellent oral and written
communication skills
.
• Pleasant and effective telephone manner.
• Experience of exceeding customer expectations.
• Experience of corresponding and coordinating with customers to meet business needs.
• Excellent time management skills
• Identifying sales opportunities and leads
• Able to demonstrate a proven sales track record
• Deal with end users and facilities managers
