Overview
Spanish/English speaking customer service desk Jobs in Peterborough – England – UK at Global Technology Solutions Ltd.
Title: Spanish/English speaking customer service desk
Company: Global Technology Solutions Ltd.
Location: Peterborough – England – UK
Category: Customer Service/HelpDesk, Language/Bilingual
Position: Spanish/ English speaking customer service desk
Location – Hampton, Peterborough Pay – £15 per hour, after 3 months goes up to £17.46 Contract – 3 months with potential extensions Hours – 7.5 hours a day, between 06:00 and 19:00 – maximum of 2 weekends a month, get the days back in the week.
Required skills:
-fluent in Spanish and English speaking, with strong all-round
communication skills
.
– Plenty of Customer service experience – Previously required to complete calls/make bookings.
–
Experience with
Microsoft Word/Excel/PowerPoint/Outlook – Speaking/typing in English to a professional level.
– Being a great problem solver – thinking proactively in order to resolve incidents as quickly and smoothly as possible.
– Educated to GCSE Level or equivalent in Maths and English – IT certificated desirable but not essential.
Requirements:
– Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
– Proactively keeping Customers informed on incident or request status and progress.
– Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
– Adhering to Incident management procedures.
– Monitor, progress, and resolve incidents whilst ensuring
customer satisfaction
through proactive updates, frequent contact and escalation where necessary.
– Keeping up to date with the current standard procedures.
– Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
– Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager – Escalate potential problem issues with Problem and Incident Management.
– Contributing to team meetings. If you think you’re suitable for the role,
apply now
!
