Overview
Technical Service Administrator Jobs in Wakefield – England – UK at Equans
Title: Technical Service Administrator
Company: Equans
Location: Wakefield – England – UK
Category: IT/Tech
Requisition
n:
Support Services/Customer Services and Administration Contract type:
Permanent
Schedule:
Full-TimeEQUANS is looking for a Technical Service Administrator to
join our team
based at Pinderfields Hospital on a permanent basis. This is a full time role working 40.25 hours per week. On offer is a salary of £23,058.00 per annum and
benefits package
.
The role will provide a comprehensive technical customer support facility, receiving and logging all reactive calls from internal and external customers, meeting SLA response times for answering and logging calls, operating both Maximo and where required CARPS software.
The post holder will also dispatch all reactive & PPM tasks to the appropriate engineer, ensuring Contractual KPIs are met. In addition, the post holder will control and ensure timely closure of all assigned reactive tasks with the assistance of the engineer, providing feedback to the external customer where necessary and asking for feedback / more information when required.
Develop working relationship with all Technical Managers, Supervisors and all respective team members as appropriate to support the Technical Service Desk.
This role reports to the Performance Manager. This role will be wide and varied and the successful candidate will need to have a flexible approach to handling multiple tasks at any given time, to meet the business requirements.
Please note before applying – The working hours are 4 on 4 off, 2 x 12 hr day shifts, 2 x 12 hr night shifts.
What will you deliver?
Build and maintain an effective and supportive working relationship with members of the team and colleagues both within EQUANS and Mid York’s NHS Trust Understand and apply all contractual requirements to maintenance tasks
Own, maintain and update the site CAFM system in relation to all planned and reactive tasks under their control and management
Regular reporting on service delivery, equipment and personnel performance, subcontractors
Ensure that all tasks are scheduled using appropriate labour allocated
Promote a culture of customer service and the meeting of EQUANS values
Provide training and coaching support to others where required within their current role Comply with all Health and Safety Regulations Carry out other duties within agreed competencies
Promote a culture of customer service and the meeting of EQUANS values.
What can we offer you?
On offer is a salary of £23,058.00 per annum and
benefits package
, which includes;24 days annual leave (+ public holidays) – Pro rata
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme2 corporate social responsibility days per year Broad range of
learning opportunities
, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and…
