Overview
Customer Success Coordinator Jobs in Bristol – England – UK at Who+Why
Title: Customer Success Coordinator
Company: Who+Why
Location: Bristol – England – UK
Category: Customer Service/HelpDesk
A brand new,
exciting
opportunity to work for a rapidly growing SaaS start-up in Bristol. This Tech business aspire to be a world leader, with their interactive platform. Joining a start-up at this stage of their growth will come with some amazing benefits. Great people, lovely office in Bristol centre, talented team, prolific investors and experienced
leadership
support.
Work life balance
will be described as fast paced and
challenging
, without silly long hours.
Make your application after reading the following skill and qualification requirements for this position.
As a Customer Success Co-ordinator, you’ll play a crucial role ensuring every customer receives a smooth onboarding process.
We would love some prior experience in a similar role within a SaaS product environment.
You will
be committed to a Customer Success first approach, this mindset is key.
Expert in articulating technical to the non-technical.
Ideally you will have some experience with Content Management Systems of Customer Success tools.
A little about the role
-Manage customer relationships from the point of sale through to successful implementation
-Help our customers define their needs and manage their timeline towards seeing value
-Facilitate our discovery process, the Customer Success Blueprint (CSB) with key stakeholders to gather and validate pain points, challenges and to define success
-Translate and communicate complex requirements effortlessly. Produce simple wireframes when necessary
Few extra details and perks. They finish early every Friday, hybrid working, training/development fund.
