Overview
Customer Technical Support Manager Jobs in London – England – UK at 4GLOBAL PLC
Title: Customer Technical Support Manager
Company: 4GLOBAL PLC
Location: London – England – UK
Category: Customer Service/HelpDesk
Introduction
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GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity delivery.
Our unique proposition stems from the smart use of our proprietary data, technology, and know-how to enable our customers to maximise the health and social benefits derived from physical activity – helping customers get more people active and shape the future of sport.
Please ensure you read the below overview and requirements for this employment opportunity completely.
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GLOBAL has offices in UK, USA and Turkey with active customers across the globe.
At 4
GLOBAL we work with customers in two ways:
Knowledge services: we have an unrivalled strategic advisory capability for Governments, Cities and Sporting Bodies:
· We advise on the role of sport and physical activity in social and economic transformation.
· We develop, implement, and evaluate sport and physical activity strategies, including programmes that activate people and places viadigital transformation.
· The bidding, planning and delivery of the ‘full life cycle’ of major sporting events i.e., Olympics, World Rugby World Cup, Pan American Games
Technology products:our proprietary software and data platforms allows customers to connect and use multiple data sources and develop actionable insight and business management systems. Our product suite is made up of a number of customer facing SaaS modules which use data derived from multiple sources e.g. leisure management systems, wearable technology, community programming, major sporting event engagement, and healthcare providers.
Connecting and standardising this data positions 4
GLOBAL uniquely in the provision of the following services:
· Predict the likely outcomes of significant investment in sport and physical activity programmes at a local and national level.
· Benchmark the impact of new sports and activity investments.
· Analyse the actual behaviours of citizens and how they participate (or not) in sport and activity programmes.
· Target certain citizens to maximise the impact of specific programmes nationally or at a granular grass roots level
· Set the industry standard used to provide data driven insight to inform investments in sport and physical activity programmes.
· Work with our customers to predict what will drive participation This cannot be replicated without the data that we currently hold;
We have a monopoly in this insight capability.
Role overview
Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is to aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired business outcomes, which in turn, improves customer lifetime value (CLTV) for 4
GLOBAL and reduces churn.
Working closely with the cross-functional team of sales, technology and project delivery, the role is specifically designed to onboard customers to 4
GLOBALS platforms and ensure the most appropriate use of the software and services by the customer. You will be responsible for their training and on-going support in line with the following:
Sustaining business growth and profitability by maximizing customer value
Analysing custo…
