Overview
Restaurant Shift/Floor Manager Jobs in North West Leicestershire – England – UK at Tim Hortons
Title: Restaurant Shift/Floor Manager
Company: Tim Hortons
Location: North West Leicestershire – England – UK
Category: Restaurant/Food Service, Hospitality / Hotel / Catering
Location: North West Leicestershire
Restaurant Shift / Floor Manager
Location:
Derby (DE21 6RS
)
Salary:
Up to £12.50 per hour
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in theUK and we need great people like to you to join us!!
Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service or coffee shops?
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, withexcitingplans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoingRestaurant Shift / Floor Managerto join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with acompetitive salary, with the opportunity to grow with us and carve a glorious career.
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To applyfor the position ofRestaurant Shift / Floor Manageryou will be a great leader and positive team player, who has previous experience in the Restaurant & Customer Service sector within adynamic, fast paced environment. You will possess excellentcommunication skillswith a strong focus on the customer and coupled with theflexibilityto work a range of hours (including early mornings, afternoons, evenings and weekends.
If you have a passion for leading adynamicteam, thrive oncustomer satisfactionand have a healthy obsession with coffee then we would love for you to get in touch.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager,with responsibilities for:
Customer Service
Lead by exampletreating customers as top priority.
Be customer focused in all areas of the restaurant operations.
Accurate staff scheduling that meets customer demand.
Support the whole team to maintain operational efficiency,
Conduct regular store walks, in the eyes of the customer.
People
Encourage staff to share suggestions and concerns.
Provide feedback to all members of the team on performance, sets goals and objectives & provide support and guidance.
Create a positiveteamworkensuring that all employees are treated with dignity andrespectand are free from discrimination.
Performance management when necessary, working with the HR Department
Driving Sales
An in-depth understanding of sales, popular products, peak trade times, and adjusts accordingly.
Ensure all products are correctly merchandised and at sufficient levels and all aspects of the marketing campaigns.
Coach employees to up sell and suggestive sell to customers.
Constantly evaluate where the restaurant could improve. Based on employee incentives to bring employees focus tocontinuous improvement.
Operations
Key Performance Indicators, such as sales, employee turnover,Food safetyand Health & Safety standards.
Set the example for your team by keeping a cool head under pressure.
Weekly stock orders and ensure that all incoming orders are checked for quality.
Maintenance schedule for all equipment for preventative maintenance and calibration purposes.
Optimal inventory
Opening and closing procedures.
Maintaining operational standards/cleanliness within the restaurant, such asfood quality, food hygiene standards, customer experi…
